This Privacy Policy explains how Choplite collects, uses, stores, and shares personal information when customers, delivery partners, and restaurants use our platform. By using our app, you agree to the practices described in this policy.
Choplite collects data in the following ways:
• Provided directly by users during account creation
• Created during the use of our services (location, device, app
activity)
• Obtained from third-party services, business partners, and legal
authorities (when required)
This includes:
• User Profile: Name, email, phone, delivery address,
login credentials, profile picture, payment information.
• Photographs/ID Verification: Delivery partners and
restaurant owners may be required to upload government ID and photos
for verification.
• Location: - Approximate location (city-level) -
Precise location (GPS level) for order assignment, delivery tracking,
and safety. • Messages: In-app chat, delivery
updates, support messages.
• Files/Documents: Documents uploaded for
verification (e.g., ID, vehicle papers).
• Device Identifiers: Device ID, IP address, OS, and
network info.
• Financial Information: Card/bank details used for
payments, payout information for delivery partners.
• Health & Fitness (Optional): Delivery riders using
bicycles/on foot may allow motion data to optimize routes.
Users (customers, restaurants, delivery partners) may delete their account at any time. All personal data will be permanently removed unless required for legal or financial compliance.
How to delete your account:
1. Log in to your account
2. Open the “Settings” menu
3. Select “Delete Account”
4. Confirm your request
• Location Data (Delivery Partners): We track
real-time GPS location to assign nearby orders, calculate delivery
routes, estimate arrival time, and ensure safety. Location is tracked
when the delivery partner is online, even in background mode.
• Location Data (Customers): Used for accurate
delivery addresses, restaurant suggestions, and map navigation.
Customers can disable GPS, but this may require manual address entry.
• Transaction Information: Order details, items
purchased, delivery charges, discounts, payment method, distance, and
timestamps.
• Usage Data: App interactions, order activity, pages
viewed, app crashes, and performance data.
• Device Data: OS version, phone model, IP, language,
mobile network, device motion (for delivery partners).
• Communication Data:
Calls/chats between customers and delivery partners may be masked for
privacy.
• Referral program data
• Third-party login providers (Google, Apple, Facebook)
• Payment gateways (verification and fraud prevention)
• Marketing partners
• Government authorities (legal compliance)
Choplite uses your data to provide secure and reliable food delivery services. We use data for:
• Food order placement, restaurant mapping, and delivery assignment
• Safety and fraud prevention
• Payment processing and verification
• Customer support
• Research, analytics, and service improvements
• Communication between users (customer ↔ restaurant ↔ delivery
partner)
• Marketing and promotional notifications
• Legal compliance
Data is used to create accounts, process orders, track deliveries, estimate arrival times, personalize restaurant suggestions, troubleshoot issues, and enhance app performance.
• Identity verification
• Fraud detection using device, payment, and behavior data
• Monitoring delivery partner performance
• Preventing misuse of promotions
• Ensuring safe interactions between customers, restaurants, and
delivery partners
Data is used to provide help, resolve disputes, investigate issues, and improve support services.
Used for testing, analytics, improving delivery routes, reducing delays, and developing new features.
Choplite may send promotions, discount notifications, restaurant ads, or updates. Users can disable marketing notifications.
These include order receipts, delivery updates, security alerts, and policy updates.
Data may be shared with authorities when required for legal, tax, or regulatory purposes.
Choplite uses cookies, analytics, and tracking technologies to enhance app performance, remember preferences, improve ads, and analyze usage trends.
• Customers: share name, location, order details with delivery
partners and restaurants.
• Delivery Partners: share name, photo, rating, and route details with
customers.
• Restaurants: receive customer delivery details and order
information.
Sharing ETA, location, or order details with friends or family.
Reviews and ratings may be publicly visible.
Corporate accounts or family profiles may access order/delivery details.
• Payment processors
• Cloud servers
• Analytics platforms
• Marketing partners
• Verification agencies
• Support software
• Mapping services (Google Maps)
Data may be shared with law enforcement or government bodies when required.
We may share additional data only if a user explicitly consents.
Choplite retains data as long as needed to provide services and meet legal obligations.
• Active users: We retain profile and order data while the account is
active.
• Delivery partners: Data is retained for regulatory reasons (up to 7
years depending on jurisdiction).
• Customers: Data is deleted within 90 days after account deletion
unless needed for legal reasons.
• Fraud prevention: Some device and behavior data may be retained to
prevent future abuse.
Users can control location sharing, notification preferences, saved addresses, and communication preferences.
Users may grant or revoke GPS, camera, microphone, and notification permissions.
Customers and delivery partners can rate each other after each order. Average ratings are visible to other users for transparency.
Users may request: • Profile data
• Order history
• Payment receipts
• Delivery logs
Users can request deletion through the Choplite app settings.